Troy Laser Center at 37450 Dequindre Road, Sterling Heights, Michigan.

Per my 2011 experience which google mysteriously deleted:

I bought a groupon for Troy Laser Center last year, and I've been holding off writing a review until my treatment was completed because I didn't want to write a preemptive review, as I know laser hair removal can take some time to work. I have very fair skin and very dark hair, which theoretically makes me an ideal candidate for laser hair removal, and I was having a lot of problems with ingrown hairs and infected poors by waxing and shaving. I bought 2 groupons, and used for my facial hair and my bikini line.

Yes, I used a Groupon. Yes, the quality of service provided was probably affected as a result (if not, normal customers have my sympathies).

Onto the review. Upon attempting to make my appointment, I waited a few weeks for a call back. Fine, I understand, Groupons can overload businesses. My first appointment was in August of last year. First, this place is located in an urgent care facility, which in and of itself is not problematic. However, the front office staff does not really interact with the laser patients, which I found to be odd. From my experience, the office support in these types of situations supports all professionals working in the office, not just specific doctors and so forth.

When I met the tech, she seemed to be rushed and abrasive (or dare I say CRANKY?). This seemed to be habitual throughout the 4 sessions that I was able to use (more on that later). You need to be just on time, or you WILL hear about it from the tech, even if you call ahead of time to let them know you are stuck in traffic or in a bad situation. To much time around the cold laser has transferred her attitude, I guess. The one good thing about the tech is that she is fast, however, she takes almost no consideration of your comfort level before/during/after the treatment.

To add insult to injury, after 4 sessions, I've only seen maybe a 50% reduction in my hair. It is growing slower, which is nice, but I personally don't think her follow up to previous treatments is adequate to adjust the laser to a level that drives results.

What really ticks me off is the response time. On April 28th, I left a message in the AM because I thought I had an appointment. Unfortunately, I had damaged my phone the week prior and anything that wasn't synced to my iCal was lost. I left a cordial message requesting an appointment reminder (because no one will ever actually answer the phone if you call so you have to leave a message). No one has called me back to date. I understand that if I forget an appointment I lose it. I'm cool with that, but to forfeit my last remaining appointment as well because they don't want to call me back is, well, just plain bad business. On the other hand, it doesn't look like they want my business anyways, so the feeling must be mutual. Going forward, I will wait for another groupon from a more reputable business to continue my treatment.